🛒 Orders
How do I order?
Select a product, add it to your cart, and complete your order in just a few clicks.
Can I change or cancel an order?
Yes, if it hasn't been shipped yet. Contact us as soon as possible.
🚚 Shipping and delivery
How long does delivery take?
Delivery usually takes 3–5 business days.
How much does shipping cost?
👉 Shipping is free on all orders.
How can I track my order?
You will receive an email with a tracking number after dispatch.
Do you ship to Slovakia?
Yes, we deliver to the Czech Republic and Slovakia.
🔄 Returns and claims
Can I return goods?
Yes, you have 14 days to return without giving a reason.
What if the product is damaged?
Contact us and we will quickly resolve the issue - by exchange or refund.
🧸 Products
Are the toys safe for children?
Yes, all products are made from safe, child-friendly materials.
Are the toys Montessori?
Yes, our products are inspired by Montessori principles.
What age are the toys suitable for?
Each product has a recommended age stated in the description.
Do toys help with child development?
Yes, they support motor skills, creativity, and logical thinking.
💳 Payments
What payment methods do you accept?
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Credit card
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Apple Pay
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Google Pay
👉 All payments are secure.
🎁 Gifts and Selection
I don't know which toy to choose – can you advise me?
Yes! Check out our pages:
👉 Toys by Age
👉 How to Choose a Toy
Are the toys suitable as a gift?
Yes, our products are ideal as gifts for birthdays, Christmas, and other occasions.
📩 Contact
How can I contact you?
📩 tym@hratko.cz
We respond within 24 hours.
❓ Quick Questions
Free shipping?
Yes, on all orders.
How fast is delivery?
3–5 business days.
Are the toys safe?
Yes, we only choose quality materials.
Can I return goods?
Yes, within 30 days.