Terms and Conditions

🔥 1. Basic Provisions

These terms and conditions govern the rights and obligations between the operator of the e-shop Hratko (hereinafter "the seller") and the customer (hereinafter "the buyer").

By submitting an order, the buyer agrees to these terms and conditions.


🏢 2. Identification Details

Operator: Happy Mortals s.r.o.
Registered office: Na Folimance 2155/15, Prague 2, Vinohrady
Company ID: 17398860
VAT ID: CZ17398860
Email: tym@hratko.cz


🛒 3. Conclusion of the Purchase Agreement

The purchase agreement is concluded by the buyer sending an order and the seller confirming it.

The seller reserves the right to reject an order.


💳 4. Price and Payment Terms

All prices include VAT.

The buyer can pay using:

  • payment card

  • Apple Pay

  • Google Pay

Payment is considered settled once the amount is credited to the seller's account.


🚚 5. Shipping and Delivery

Goods are delivered within the Czech Republic and Slovakia.

  • Delivery time: 2–4 business days

  • Shipping: free

Delivery is made via DDP (Delivered Duty Paid) – no additional fees.


🔄 6. Withdrawal from the Contract

The buyer has the right to withdraw from the contract without giving a reason within:

👉 30 days from receipt of goods

Return conditions:

  • goods must be unused

  • in original condition

The cost of returning the goods is borne by the buyer.


⚠️ 7. Complaints

The buyer has the right to make a complaint within the period of:

👉 24 months from receipt of goods

In case of a legitimate complaint:

  • goods will be exchanged

  • or the purchase price will be refunded


📦 8. Rights Arising from Defective Performance

The seller is responsible for ensuring that the goods are free of defects upon receipt.

The buyer has the right to:

  • repair

  • replacement

  • a reasonable discount

  • withdrawal from the contract


🔒 9. Personal Data Protection

Personal data protection is governed by a separate document
👉 Privacy Policy


⚖️ 10. Final Provisions

These terms and conditions are governed by the laws of the Czech Republic.

The seller reserves the right to change these terms and conditions at any time.


📩 Contact

📩 tym@hratko.cz