🔥 1. Basic Provisions
These terms and conditions govern the rights and obligations between the operator of the e-shop Hratko (hereinafter "the seller") and the customer (hereinafter "the buyer").
By submitting an order, the buyer agrees to these terms and conditions.
🏢 2. Identification Details
Operator: Happy Mortals s.r.o.
Registered office: Na Folimance 2155/15, Prague 2, Vinohrady
Company ID: 17398860
VAT ID: CZ17398860
Email: tym@hratko.cz
🛒 3. Conclusion of the Purchase Agreement
The purchase agreement is concluded by the buyer sending an order and the seller confirming it.
The seller reserves the right to reject an order.
💳 4. Price and Payment Terms
All prices include VAT.
The buyer can pay using:
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payment card
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Apple Pay
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Google Pay
Payment is considered settled once the amount is credited to the seller's account.
🚚 5. Shipping and Delivery
Goods are delivered within the Czech Republic and Slovakia.
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Delivery time: 2–4 business days
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Shipping: free
Delivery is made via DDP (Delivered Duty Paid) – no additional fees.
🔄 6. Withdrawal from the Contract
The buyer has the right to withdraw from the contract without giving a reason within:
👉 30 days from receipt of goods
Return conditions:
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goods must be unused
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in original condition
The cost of returning the goods is borne by the buyer.
⚠️ 7. Complaints
The buyer has the right to make a complaint within the period of:
👉 24 months from receipt of goods
In case of a legitimate complaint:
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goods will be exchanged
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or the purchase price will be refunded
📦 8. Rights Arising from Defective Performance
The seller is responsible for ensuring that the goods are free of defects upon receipt.
The buyer has the right to:
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repair
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replacement
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a reasonable discount
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withdrawal from the contract
🔒 9. Personal Data Protection
Personal data protection is governed by a separate document
👉 Privacy Policy
⚖️ 10. Final Provisions
These terms and conditions are governed by the laws of the Czech Republic.
The seller reserves the right to change these terms and conditions at any time.