Return of goods

🔥 Easy, hassle-free returns

We want you to be happy with your purchase.
If the product doesn't suit you, you can return it without unnecessary complications.


⏱️ Return Period

You have the right to return goods within:

👉 30 days from delivery


📦 Return Conditions

For an item to be eligible for return, it must meet the following conditions:

  • unused and undamaged

  • in original condition

  • ideally in original packaging


🚚 Return Costs

👉 The customer covers the cost of return shipping.


💸 Refund

After receiving and inspecting the returned goods:

  • we will refund the money using the same method as the original payment

  • the refund will be processed within several business days


⚠️ Important Information

  • If the product is damaged or defective, please contact us – we will resolve the situation individually

  • We recommend keeping proof of shipment for the returned package


📩 How to initiate a return?

To initiate a return, please contact us:

📩 info@hratko.cz

Please provide your order number and reason for return.


❤️ We are here for you

Your satisfaction is our goal.
We will do our best to make the return process as simple as possible.


Shop with confidence – you have 30 days to return

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